## Free Conversation
The initial discovery conversation is free of charge. No payment, refund, or cancellation terms apply to this step.
## Quick-Start Build
This is a small, defined, paid engagement.
– If you cancel before work has begun, the full amount paid is refunded.
– Once work has started, the fee is non-refundable, as it reflects work already delivered or in progress.
– Deliverables and timelines for the quick-start build are confirmed in writing before payment is collected.
## Full Rollout Engagement
This engagement requires an advance payment before work begins, with the remaining balance due on agreed milestones.
– If you cancel before a milestone’s work has begun, that milestone’s fee is not charged.
– Advance payments corresponding to work already completed are non-refundable.
– The scope, milestones, and payment schedule for each rollout are set out in a signed scope of work before the engagement begins.
## Ongoing Support
Ongoing support is billed on a recurring monthly basis.
– You may cancel with 30 days’ written notice to hello@nandysys.com.
– No refund is issued for the current billing period once it has begun; cancellation takes effect at the end of the current paid period.
## Disputes
If you believe a charge was made in error, contact us at hello@nandysys.com within 30 days of the charge. We will review and respond within a reasonable time.
## Currency and Payment Terms
Engagement pricing and applicable currency are confirmed in writing as part of each signed scope of work, based on your location and the scope agreed.
